Shipping & Returns

Shipping Policy

At Hit Society TCG, we prioritize getting your trading cards to you as quickly and safely as possible. Our shipping methods are designed for reliability, ensuring your purchases arrive in pristine condition. We offer various shipping options with transparent pricing, so you can choose what works best for you.

If you have any questions about our shipping processes, feel free to reach out. We're here to assist you and make your experience as smooth as possible. Your satisfaction is our commitment.

Defective or Damaged Products

If you receive a product that is defective, damaged, or tampered with, you may request a resolution under the following conditions:

Contact us within 48 hours of purchase
Provide proof of purchase (receipt, transaction screenshot, or bank statement)
Provide photo/video evidence clearly showing the issue

Approved claims may be resolved at our discretion via:

Replacement product (if available), or
Store credit equal to the purchase value

No Guarantees on Pull Rates or Contents.

Trading card products are randomized by manufacturers. Hit Society TCG does not guarantee specific cards, pull rates, or outcomes from any sealed product.

Fraud & Abuse Protection

We reserve the right to deny claims that appear fraudulent, abusive, or unverifiable. Repeated claims may result in refusal of future service.

Payment Issues / Machine Errors

If you were charged but did not receive your product:

Contact us within 24 hours
Include transaction details and machine location

We will investigate and resolve confirmed issues promptly.